Why Logistics is the key to Customer Experience
Fail Faster
Episode 88
-41 minutes
Erald Gjoni is the Chief Technology Officer at Furniture Mart USA. Erald shares why the furniture industry is poised for a revolution that is going to be driven by technology.
Podcast Description – Erald Gjoni is the Chief Technology Officer at Furniture Mart USA. Erald shares why the furniture industry is poised for a revolution that is going to be driven by technology. Coming fresh off a 2 year ERP installation, Erald is full of lessons learned and goals for the road ahead. Erald is passionate about delivering a world class customer experience. He shares the challenges both organizationally and from a technology perspective on that goal and why data will be the key.
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