Creating a Common Vocabulary with Design Thinking

Matt Fangman, Senior Director, Design Thinking & Education at Genesys, a global contact center servicing company orchestrating over 70 billion amazing experiences in more than 100 countries – through Cloud, Digital and AI technology.

Podcast Description – Matt Fangman, Senior Director, Design Thinking & Education at Genesys, a global contact center servicing company orchestrating over 70 billion amazing experiences in more than 100 countries – through Cloud, Digital and AI technology.

Matt is a Design Thinking practitioner who believes in transforming from the inside. His transformational approach makes teams have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connections by enabling true intimacy at scale. Matt says “Design Thinking is for Everyone” as we navigate from an economy of agriculture to industrial to service to now experience, we need another look at our techniques and re-evaluate our focus on human-centricity as creators.