Managed support
The successful implementation of IT solutions is just the beginning. That’s why we offer managed support, tailored to your unique business needs. From problem resolution to flexible SLAs, we ensure your systems remain optimized, secure, and primed for growth, long after implementation.
From implementation to ongoing support and beyond
Our managed support services reduce the time spent on maintenance, so that the core engineering effort can be focused on the most impactful features and functionalities.
Our services lower long-term maintenance costs and allow team members to work on different issues at the same time, thus reducing support costs per ticket. Also improve resolution time, reduce downtime, improve team scalability, and increase productivity. Our dedicated team of experts is committed to offering any functional, technical, or implementation support needed, minimizing disruptions to your operations.
Our experience with InfoBeans over the past several years has been very positive. They are patient, excellent in communication, organized and dedicated.
Proven managed support services
Audit
Conduct audit to ensure client’s IT infrastructure, systems, and processes are compliant, secure, and optimized for performance.
Block of support hours
Block a designated number of hours as agreed with the client when technical, functional, or implementation support is offered.
Dedicated support
The client needs to pay per ticket at the end of each month, according to the number of tickets resolved.
Monthly subscription
Clients can opt for a monthly subscription package at hourly rates with a minimum commitment of 168 hours per FTE.
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InfoBeans has been a fantastic partner for me in multiple companies.
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